The purpose of this policy is to explain to you what personal information we collect and how we and our associated companies may use it. The way in which information about you is held and used is also described in section D of our General Terms.
How we obtain and store your information We obtain your information through applications, emails, letters, telephone calls and conversations when registering for our services and during the course of our client relationship. We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access.
How we check your identity To comply with money laundering regulations we need to confirm the name and address of our customers. We may ask you to provide physical forms of identity verification when you open your account. Alternatively, we may use a credit reference agency to verify your identity.
Using your personal information The personal information we hold is only used for establishing and managing your account, to help us identify you when you contact us and supplying you with information regarding opportunities that we believe may be of interest to you. As a result we may send you marketing material from time to time by email, telephone, fax or other electronic messaging service unless you indicate to us that you would prefer not to receive it. If you do not wish to receive this information, please contact us.
When we may share your information We, and our associated companies, may disclose your personal information to successors in title to our business and suppliers we engage to process data on our behalf. However, we do not sell, rent or exchange your personal information with any third party for commercial reasons beyond the essential requirement for debit or credit card validation when depositing or withdrawing funds, credit agencies and fraud prevention agencies.
Using your information to help prevent terrorism and crime Where we are required by law, your personal information may also be disclosed to an applicable governmental, regulatory or enforcement authority. These authorities may then use your personal information to investigate and act on any breach of law or regulatory rules in accordance with their procedures.
Training of staff We provide regular training to our staff on their privacy obligations. We regard data protection breaches very seriously and will enforce appropriate action whether the breach is deliberate or through negligence.
Recording telephone calls We may monitor or record phone calls with you in case we need to check we have carried out your instructions correctly, to resolve queries or issues, for regulatory purposes, to help improve our quality of service, and to help detect or prevent fraud or other crimes. Conversations may also be monitored for staff training purposes.